The wagering line at 1-888-771-7223 will remain open
until the last race goes to post.
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What do I need to do to place
wagers?
Members of BetPad.com can place wagers after opening
an account and having sufficient funds in their account
to cover the wager.
How do I open an account with
BetPad.com?
Click "Open an Account" and provide the information
required to create the account. Once the account has
been created, you will need to add funds to the account.
This can be done by using a credit card, by sending a
check through the mail, or by making a deposit at a
participating track.
How long does it take to set up an
account?
Once your application is accepted and your credit card
is verified, or you have deposited funds through one of
the alternative methods, you are ready to wager.
Do you offer harness racing as
well as
thoroughbred racing?
Yes. Check our Schedule for available tracks.
Are current odds available, and how current are they?
Yes. Odds are broadcast directly from our member
racetracks and updated every sixty (60) seconds.
What racing information is
available?
Members can view basic track program information,
weather and track conditions, late changes, real-time
odds, and exotic probable payouts. BetPad.com has
created partnerships with value-added data providers and
handicapping software experts to offer a wide variety of
handicapping information products.
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Are past performances available online?
Yes. Past Performances may be purchased online for all
available tracks for a reasonable fee. Check out the
Handicapping Information section.
Please note
that effective Monday, July 23, 2007, BetPad.com
customers no longer need to call into Customer Service
in order to have costs for downloaded Past Performances
and other handicapping products reimbursed.
Betpad.com will do this automatically, but please note
that it may take up to 72 hours for reimbursements to
hit your account. Please also see the following
guidelines:
-Customers must wager on the track of the
downloaded information in order to be reimbursed for
those charges.
-Reimbursements will occur up to 72 hours AFTER
the races from Past Performances downloaded have been
run and wagering on that track(s) is verified.
-Harness PPs are not reimbursable.
-International PPs that are marked FREE are not charged.
If, after 72 hours, you still have charges related to
Past Performances that you believe to be reimbursable,
please contact Customer Service at 1-877-238-7231.
BetPad.com Past Peformances and Handicapping
Information Policy:
BetPad.com customers are entitled to unlimited
daily FREE Past Performances and/or other handicapping
information provided by Brisnet, provided that the
customer wagers on those tracks the same day of the PPs
that are downloaded. Only products with a maximum
per card price of $3.00 (see the list of reimbursable
products below) will be eligible for reimbursement. To
be eligible, the PPs must be downloaded from the
Betpad.com website and not directly from Brisnet.com.
As before, customers must wager on the tracks of those
cards downloaded in order to receive reimbursement.
Products that may be reimbursed at Betpad.com:
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When do wagers need to be
placed?
Wagers can be placed up to post time. To avoid being
shut out due to delays over the Internet, we recommend
that wagers be placed as early as possible.
What types of wagers are accepted?
We support nearly all wager types offered by our member
tracks. The wagering menu will virtually mirror the
tracks' wagering menus with the exception of parlay
wagers (such as twin-trifecta or tri-super) which
require an exchange ticket.
Are transactions confidential?
All wagers and transactions are completely confidential.
Does BetPad.com have a wager limit?
Yes, the limit is $1,000 per wager. However, you may
make multiple wagers to exceed this amount. The total of
multi-bets, such as boxes and wheels, may also exceed a
total of $1,000. (For example if a user wagers $200 on a
three-horse exacta box, then the total sum of the bet
would be an allowable amount of $1,200.)
Which credit cards do you
accept for deposits?
Currently, we are able to accept MasterCard and
Visa for online and phone deposits, including those debit cards
which carry one of these logos. If you wish to use a
Discover Card to make a deposit, you may do so by
phone by calling our customer service department between
9:30 am
and 11:30 pm Eastern Time at 1-877-238-7231.
I know my card and credit limit
are good, why
am I being declined?
The most common reason for a credit card decline is many
credit card issuing banks do not allow gaming
transactions. If you receive consistent declines on a
card you know is good, this may be the reason. Contact
your bank and ask them if they have a gaming block, and
if they do, ask if they will remove it at your request.
The next most reported reason is address verification.
On the "Add More Funds" page, the fields will be
automatically filled with your account information. If
the address your credit card billing statement is mailed
to is different, you will need to change the information
in the fields to reflect your credit card billing
address. If you are declined for this reason, our credit
card processing company will send you an e-mail
indicating this is why you were declined. You must also
provide a valid and complete (yourname@aol.com for
example) email address for online deposits.
Are my credit card deposit
treated as cash advances, or purchases?
Our online credit card processing company treats all
deposits as purchases, not cash advances. Your credit
card issuing bank may treat your deposit differently,
and BetPad.com cannot control the policies of credit
card issuing banks. Cash Advance Deposits made through
our customer service department use a different
processor, which may treat your deposit as a cash
advance.
Can I access probable payouts?
You can access various probable payouts based on the
track and the race.
Which pool does my money go into?
Your wager will be commingled into the appropriate pool
of the host track.
How is my wagering dollar distributed?
Because all wagers are incorporated into the host
track's wagering pools, the horsemen, the state and the
racetracks share in the revenue.
How long after the race does it take for winnings to
post to my account?
Your wager log update takes only a few minutes from the
time the official race results are posted at the track.
Is there a minimum amount required to open an account?
BetPad.com does require a minimum deposit of $50 to
open an account, however, once an initial deposit has
been made, individuals may deposit any amount. Your bank
may subject you to minimum credit card purchase amounts,
and BetPad.com is not responsible for the policies of
individual credit card companies.
When/How do I know if my wager is accepted?
An on-screen wager confirmation, accompanied by a ticket
number, is provided within seconds of submitting a
wager. There is a Print button located on the
confirmation screen if you wish to print the ticket for
your records. If you do not receive a confirmation, do
not re-submit your wager before checking the "Recall
Today's Bets" screen, or contacting customer service. If
you resubmit the wager or refresh your screen, you may
duplicate your wager.
Is it possible to cancel wagers?
Once you submit a wager and the wager is accepted, you
may not cancel it. After selecting your wager you will
be given a confirmation screen to review the wager one
final time before submitting it. Please take the time to
proof your wagers, as BetPad.com is not responsible
for errors.
What happens to my wager when a horse has been
scratched that is part of my wager?
BetPad.com will provide refunds or assign other
horses in accordance with the member track's policies
for handling scratches.
Will I be able to see my wagering record?
You will be able to see the history of the current day's
wagers by selecting "Recall Today's Bets" from either
the "Manage Your Account Page" or the wagering screen.
You can review your account history from the "Detailed
Account History" screen.
Will I be able to see my balance online?
Your account balance is available online from either the
"Manage Your Account Page" or the wagering screen.
What information is recorded in the wager log?
Your "View Today's Bets" screen will show all of your
wagers for the current day, along with ticket serial
numbers, amount and type of bet, whether the bet was a
winner or loser, and the amount of the win or loss.
If I have a BetPad.com account can I still wager
via telephone?
Yes, you may use the same account for both telephone and
interactive wagering. To wager by telephone, call
1-888-771-RACE (7223).
How are funds withdrawn from my wagering account?
You may withdraw funds either by check, or to your bank account that is registered with EZMoney.
For checks, BetPad.com will issue a check
sent only to the account holder at the account address
on file. You may request a check online by accessing the
"Withdraw Funds" form from the "Manage Your Account"
page.
With EZMoney, can I have my
winnings transferred to
my bank account?
Yes. If you have an EZMoney account, funds
withdrawn will be transferred to the bank account
that you have registered with EZMoney. It may take
up to 3 to 5 business days for EZMoney transfers to
clear your bank.
How do I dispute a miscalculation?
Call the BetPad.com Customer Service Department at
1-877-238-7231 (this is a toll free call), and speak to a
Customer Service Representative.
What information is BetPad.com required by law to
give the IRS concerning account activity?
BetPad.com is required to report to the IRS (W2-G)all
wagering transactions which return a payoff in excess of
300-1. BetPad.com will also withhold funds at the
standard IRS rate of 28% from wagers where the aggregate
total of identical bets exceeds $5,000.
Will there be any documentation for online wagering
that the IRS will accept for losing tickets, to be
balanced against winning tickets when there are signers?
Customers may request an "Account Activity Report" for
the calendar year. This computer-generated report will
be mailed to the account holder within 10 days of
receipt of the request. You can also view and print a
similar report by using the "Detailed Account History"
screen and selecting the date range you need.
What happens if I forget my PIN?
Your PIN is required for you to access your account.
Should you forget your PIN, you must contact customer
service as soon as possible for a replacement. As an
added security feature of BetPad.com, your account
will be disabled for a period of 24 hours upon five
failed attempts to login.
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Please note: most international wagering offered at
Betpad.com is NOT commingled (common pooled) into the
host track's native pools. In most cases, separate
pools are established for international racing for the
United States, Canada and some other countries.
Because of this, please note that SOME coverage of
international racing features a video feed coming
directly from the foreign track that may include odds,
probable payoffs, prices, etc., that are NOT applicable
to our customers. In almost all cases, a
graphic display featuring the odds, will pays, etc.,
applicable to Betpad.com account holders is overlaid on
at least a portion of the screen. Please refer to
the “Live Odds and Wagering” section of our web site for
the most accurate and up to date wagering info.
Betpad.com is not responsible for wagering that is made
without customer knowledge of the particulars of the
pools involved for international racing.
LIST OF NON-NORTH AMERICAN RACING OFFERED ON
BETPAD.COM AND COUNTRIES WITH PARTICIPATING OUTLETS IN
THOSE INTERNATIONAL POOLS:
Australian Racing (hubbed at Woodbine, Toronto
Canada
US
Canada
South African Racing (hubbed at Johannesburg,
South Africa)
US
Canada
South Africa
UK Racing – Wyvern (hubbed at Johannesburg, South
Africa)
US
South Africa (unspecified days)
UK Racing – At The Races/TRNi (hubbed at
Johannesburg, South Africa)
UK
Ireland
South Africa
US
Holland
Germany
Spain
Russia
France (selected big races)
Hong Kong Racing (hubbed at Woodbine Racetrack,
Toronto)
US
Canada
Japanese Racing (hubbed at Emerald Downs, Seattle)
US
Canada
South American Racing (offered through Laurel /
Pimlico)
Available to any outlet wagering on the regular
Laurel / Pimlico cards
Is technical help available?
Please continue reading
Frequently Asked Questions to see if your question is
answered. If not, please call a Customer Service
Representative at 1-877-238-7231. Known compatibility
issues will be discussed in this section.
Do you support cable modems, ISDN, ADSL and T-1?
Yes. Connection speed is dependent on your access
provider, but high-speed internet connections are not
required to access the BetPad.com service.
Do you support WebTV?
Currently, Web TV users are unable to access the
wagering and account management portions of
BetPad.com.
Do you support America Online?
Users of AOL version 4.0 and higher should experience no
difficulty using BetPad.com. Users of AOL version 3.0
or earlier will not be able to access the wagering and
account maintenance portions of the web site. We
recommend all AOL users not use the built-in AOL web
browser, but rather use Netscape or Internet Explorer
for better performance.
Are any specific browsers or software required?
No. Your internet browser must support Secure Socket
Layer encryption and Java Script, to access the wagering
and account maintenance portions of the BetPad.com
website. Most currently available browsers are
acceptable, including Internet Explorer and Netscape.
Known Internet Browser "Bugs"
Internet Explorer 6.0 users
Customers using Internet Explorer 6.0 will need to
change the default "cookie" settings to in IE 6.0 to be
able to use the BetPad.com wagering interface. The
default settings will block third party cookies, which
BetPad.com uses to connect to the
wagering server.
There are two options for changing the settings. The
easiest is to use the "accept" setting for third party
cookies. On the "Tools" menu, select "Internet Options",
and then click on the "Privacy" tab. Click on the
"Advanced" button and then make the selection of
"Accept" for third party cookies.
A better way is to just allow all cookies from
"BETPAD.COM.com". This is done by clicking on the "Edit"
button on the "Privacy" tab. Type "BETPAD.COM.com"
(without the quotes) into the "Address Of Web Site"
field, and then click on "Allow".
More information on this subject can be found at
Microsoft's website.
Microsoft Internet Explorer 5.0 and AOL 5.0 users
All Windows users of Microsoft Internet Explorer 5.0 or
AOL 5.0 will need to upgrade their browser to Internet
Explorer 5.5, or download a Service Pack.
The upgrade is free, or if you wish to keep Internet
Explorer 5.0, you can download Service Pack 2 for
Internet Explorer 5.01 from the same site, which will
also work.
You can download either update at the Microsoft Website.
Macintosh Users and Internet Explorer
Mac users will need to download and use Netscape to
access the BetPad.com at this time. Microsoft fixed a
browser bug in IE 5.0 for Windows which allowed IE 5.0
to work for BetPad.com, but did not fix the Mac
Version. We expect the problem to be corrected with the
next version of IE for Macintosh, and will test when it
is released.
What type of security does BetPad.com use?
All data is encrypted. Connection is secure by SSL
Version 3. Connection is a dedicated, closed loop.
BetPad.com does not store any credit card information
on its servers. Our encryption keys are provided by
VeriSign. You may view our VeriSign security information
by clicking on the VeriSign logo on the home page.
Why don't I see the closed padlock in my browser
indicating the site is secure?
Encryption keys are used to secure your transactions at
BetPad.com. This site uses frames to display both
secure and non secure pages (such as this FAQ page) in a
manner to maximize the online experience. When both
secure and non-secure items are presented online in
frames, the closed padlock will not appear in your
browser. This is a normal occurrence.
Is my personal account information secure?
All personal account information is strictly
confidential and stored in secure servers. No
information will be submitted to any other entity
without a legally binding subpoena or order. This
includes wagering information.
What protection do I have from others using my account?
Your PIN (personal identification number) and user ID
protect your account.
What does my PIN do?
Your PIN is your personal security system, guarding your
BetPad.com account information. You should be careful
with it, and strictly limit access to it.
May I access my account from someplace other than my
own computer? (I.e., work.)
Yes, you may access your BetPad.com account anywhere
you have an Internet connection, your ID and PIN.
May my friends use my account?
Your PIN and user ID protect your BetPad.com account.
You must not permit anyone else to access the service
through your account. You are responsible for
maintaining the confidentiality of your PIN and user ID.
BetPad.com assumes all wagers made through a user's
ID and PIN are authorized by the account holder.
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I
Receive An Error, "Video Access Restricted"
In order to maintain the highest video standards for
active customers, new minimum wagering requirements were
implemented on September 3, 2004 for watching live
racing. The new policy is also liberal enough to give
new customers an opportunity to explore the system.
Customers who meet minimum requirements will continue to
have unrestricted access to live racing video, the
minimum requirements are:
-
$50 wagered during the last 5 days of access to the video.
-
or $50
wagered during the previous 5 calendar days.
-
or $100
wagered during the previous 30 calendar days.
-
or $600
wagered during the previous 90 calendar days.
-
or
$5,000 wagered during the previous 360 calendar
days.
Players who meet the minimum requirements will not see
any changes. For occasional visitors who do not meet the
minimum requirements, a notice will appear with
instructions to restore viewing privileges.
I'm having trouble seeing the streaming video, can you
help?
Channels one through 16 offer our new streaming video
that is higher quality and automatically adjusts to the
speed of your internet connection. These channels
require Windows Media Player version 7 or higher. If it
is not already installed on your computer, Windows Media
Player is available for FREE from the
Microsoft website.
If you are experiencing "server busy" error messages,
the most likely cause is the number of users trying to
access our video streams at the same time. In some
instances, attempting to re-connect will solve the
problem. If you are experiencing picture freezes or
re-buffering, you should check your Internet connection
speeds. Manually setting your connection speed
(especially in Windows Media 9) can sometimes help. Your
connection speed can be found in the
Tools>Options>Performance tab of Windows Media Player.
If you are using pop-up blocking software, you will need
to disable it prior to viewing the video.
Users with dial-up connections to the internet may only
receive live audio, depending upon network traffic and
your actual connection speed.
Macintosh users with the Macintosh version of Windows
Media Player 7 are now also able to view the new video
streams.
Click here if you
receive an error, "Video Access Restricted."
I've checked all the above and still receive no video?
Open Media Player, select Tools, then select Options.
Under File Types. Click on "Select ALL", click Apply,
then hit OK. Close Media Player and Restart Computer
Can I set the system for a higher quality video
stream using residential cable modem or DSL?
We have reports that some customers had decreasing
bandwidth speed for video. The following procedure
worked to correct the problem. Open Media Player, go to
Tools, then to Options. Click on the tab for Network.
Uncheck UDP, hit Apply, and then select OK. In order for
the changes to take place you must reboot the computer.
Can I tweak the settings on Windows XP to help
prevent freezes?
Buffering may continue due to the need for the amount of
video coming in. This will generate a response going
back to the source advising of the connection, slowing
down and freezing the video as the communications are
going on.
A fix on the connection speed has shown good results. On
the desktop or from the start menu, right click on
Network Connections. Then right click on LAN or High
Speed Internet; click on "Properties"; "General" tab;
"Configure Network Connection/card"; "Advance" button;
and change the "Flow Control Settings" from "Generate &
Respond" to "off".
Are the racing videos in real time?
The live racing videos are fed into the system with no
delays. However, because the technology requires a
series of encoding and decoding for Internet delivery
there may be a slight delay experienced. We review new
technologies as they come to market and currently have
one of the fastest delivery systems in racing.