BetPad.com - ezmoney FAQ

What is EZmoney?

What advantages are there in setting up EZmoney?

What steps are involved in setting up the account?

Is my BetPad.com account ready for EZmoney?

What bank account information will I need to set up the EZmoney account with BetPad.com?

How do I add funds to the EZmoney account?

How do I transfer money out of the EZmoney account?

Is there a delay in transferring funds to or from the account?

How many times can I use the system to transfer funds?

What information is checked by Equifax during the registration process?

What do I do if I am denied activation?

How much does it cost to maintain and transfer funds?

Is my information secure?

Is customer support available if I have any problems with activation?

A: The EZmoney funding system is based on the Automated Clearing House (ACH) process that has been popular in other industries that allow electronic transfers of money over the Internet. The EZmoney funding system works like "direct deposit" which many employers offer for payroll checks.

Best of all, you can also request funds to be sent directly back to your bank account, so no more waiting for checks in the mail when you want to make a withdrawal.

EZmoney is simple to set up. You can register for the service online and make an initial transaction in minutes. There is a form you will need to fill out and return to our customer service office, prior to making additional transactions, or withdrawing funds from your account.

Be sure to take advantage of this new funding option, available at no charge to all BetPad.com customers.

A: The EZmoney system gives you more control of your money and allows you to process your money transfers online in a secure setting. EZmoney makes it easier to move funds into and out of your wagering account. When using EZmoney, you no longer have to worry about gambling blocks on credit cards, or delays by the U.S. Postal Service in receiving withdrawal checks. Managing your funds has never been easier.

Step 1: Complete the EZmoney Authorization Agreement

This agreement authorizes us to transfer money at your request between your checking account and your wagering account.

Step 2: Return EZmoney documents

You must return a voided check AND your completed EZmoney Authorization Agreement to BetPad's Customer Service Office.

Step 3: Enter your desired deposit.

Enter your desired deposit amount on the Add Funds with EZmoney page.

A: Your account should already be prepared to activate an EZmoney account. We recommend that you review your personal account information before attempting an EZmoney account activation. Your most current information in our system will reduce the possibility that your activation will be denied. Please be sure to include a valid eMail address for your account.

A: The system is based on a proven process of Automated Clearing House (ACH). This is similar to the process company employers use to direct deposit payroll checks. During the registration process, you will need to have your bank account number and bank routing number. You will also need a voided check (or deposit slip if savings account) from the account that will be sent in with the signed Customer Agreement Form to our customer service office.

A: Once your account is activated you can immediately add funds to your EZmoney account. Initial EZmoney deposits are limited to $100. After your initial EZmoney deposit, no additional EZmoney transactions will be permitted until BetPad.com has received a copy of your voided check AND a signed copy of the Customer Agreement Form. After you complete this process, log in to manage your account and select add funds. You will be given the option to add funds through your EZmoney account.

A: Once your account is activated and verified you will have the option to transfer funds to your bank account that you set up through the EZmoney process. Log in to manage your account and select withdraw funds. You will be given the option to withdraw funds through your EZmoney account. After your initial EZmoney deposit, no additional EZmoney transactions will be permitted until BetPad.com has received a copy of your voided check AND a signed copy of the Customer Agreement Form.

A: Transfers are generated electronically. In most cases you will not see any noticeable delay in the transfer process. At times of peak volume during heavy race schedules there may be a slight delay in the processing of money transfers. Withdrawal requests will take between three and five business days to complete the banking process and become available funds in your bank account.

A: Our system does not limit the number of transactions, although there is a $25 minimum EZmoney transaction. Some bank services may have monthly transaction limits and charge an additional service fee. Consult with your bank customer service representative to find out if additional fees are imposed.

A: EZmoney uses the Equifax authentication services for account activation to verify information supplied in the EZmoney setup process. Equifax is also a credit reporting company but no credit history information is accessed in the account activation process. All information collected will not be disclosed to other third parties, as provided in our Privacy Policy.

A: There may be any number of reasons why an EZmoney account may be denied. You will be given the opportunity to attempt activation three times before the system locks you out. We recommend that you verify your account information and supply a valid eMail address before you attempt to activate your EZmoney account. Please contact customer service if you have a problem activating your account, or need to update your account information. Our customer service department is available by phone at (877) 238-7231 to assist you. Account updates can not be done by eMail, due to security reasons.

A: BetPad.com does not charge transaction fees when using the EZmoney system. Some bank services may have monthly transaction limits or charge service fees. Consult with your bank customer service representative to find out if additional fees are imposed.

A: It is very important that you protect your account login and password. Our service is set up to protect your login and all account information on the site. We do this through 128-bit encryption on all pages that contain account information. All customer account information is stored on secure servers, which are not on public networks, and are actively monitored.

A: Customer support is available and may be able to resolve problems encountered in the activation process. Our customer service department is available by phone at (877) 238-7231 or through eMail.